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Page created 6 April 2005, updated 13 June 2008.

Email Fraud

On the 5 April 2005, I received an email, which allegedly came from Barclays Bank. Being careful, I sent an email to Barclays about this email, which was headed, "Barclays IBank fraud verification process", the message asked me to go to a web site, and check my details. The body of the message consisted of two photos, which looks like a Barclays banner, and a "Security Alert". 

REPLY FROM BARCLAYS

Dear Mr Redgewell,

Thank you for your e-mail.

A technique is being employed by fraudsters to collect banking account information. Fraudsters have e-mailed financial institutions asking customers to click a link leading to the official financial institution's website. A pop-up window issued by the fraudsters then appears which asks customers to reactivate their online account access, by entering confidential log-in information.

We will never contact you by e-mail or via a website, asking you to supply us with any security details relating to you, your credit card details, PIN numbers, or online account servicing. If you do receive any e-mails, please delete them immediately - do not respond to them.

Also thank you for bringing this matter to our attention and this issue is currently under investigation.

I trust this information has been of assistance, if you have any further queries please do not hesitate to let me know.

Kindest regards

Rxxxx B Gxxxx (Mxx) (I have edited the name for security reasons)

Customer Account Manager

Barclaycard Online Service

www.barclaycard.co.uk

THE HORSES MOUTH

The answer is simple, be careful when responding to emails, and anything else regarding the Internet. If you find anything, which may be a problem, please post a message on the Computer Blog?