Page created 29 April 2005, updated 13 June 2008.
I have used BT broadband, changed to NTL cable, and now I am returning to BT. There is a navigation bar above, which links to my previous articles on the subject.
The verdict regarding NTL cable broadband, is that it is too slow! They upgraded my service from 1 Mb to 2 Mb, and now it is running slower than ever. When I download files, the speed is never better than 8 Kb, and it has often been as low as 850 bytes.
REPORTING A FAULT
It's all very well telling them that it is running too slow, they just make you unplug everything and then re-install all the software. Then I was told that it is running ok! So I told them to discontinue my service. They contacted me a few days later, and tried to persuade me to continue with the phone service, but they had nothing to say regarding the speed of the broadband. I wonder why?
I contacted Tiscali broadband, and they informed me that I could only use their service, if I had a BT phone line. So I changed my phone back from NTL, to BT again. Now Tiscali have told me that they can't provide a service on my phone line. As far as I can tell from all the very vague information that I have obtained, is that my BT line isn't up to standard. I have tried other companies, but nobody seems to want me as a customer!
In order to have broadband, I have to have a BT phone line, or otherwise I have to use NTL, because none of the other cable services are available in my area. Since BT can't provide a good quality phone line, I have two choices, rubbish or rubbish.
Since BT broadband is faster than NTL, I have no other choice but to return to BT.
I do not recommend either company, and I am very unhappy with the situation!
I have been using BT broadband for two weeks now, and I'm glad to say that it is a lot faster than NTL. The only data that I can quote, is for updating my AVG anti-virus program. With NTL, it never downloaded faster than 8 Kb, but BT downloads at better than 200 Kb. So BT is at least 25 times faster than NTL.
While downloading the latest version of Ad-Aware, the speed was between 180 Kb and 200 Kb. So BT seems to be about 200 Kb, whereas NTL was always less than 8 Kb.
NTL wrote to me with their latest offer. It looked quite promising until I phoned them. Now I wouldn't go back to them even if it was free! The list below, is just a few of the problems that I have had with NTL:
Their service looks like extremely good value for money, but in reality, it is cheap rubbish. So if you can't use it, it is too expensive at any price! If you want to spend your life talking on the phone, you know who to call.